Refund Policy

Last Updated: 10/16/2024

Overview

This document outlines the policies governing refunds or returns of goods or services.

---

1. Requirements

To qualify for a return or refund under our 14-day refund policy, your service must be eligible, and you must pay with an eligible payment method.

---

2. Qualifying Services

The following services are eligible for refunds under our refund policy:

Lineups	Location	Refund Policy
KVM Standard VPS	Any	Qualifies for refunds
KVM Premium VPS	Any	Qualifies for refunds
KVM Flux Optimized	Any	Qualifies for refunds
KVM Ryzen VDS	Any	Qualifies for refunds
KVM Intel Core VPS	Any	Qualifies for refunds
Website Hosting	Any	Qualifies for refunds

Services Not Qualifying for Refunds or Returns

Lineups	Location	Refund Policy
KVM Micro VPS	Any	Does not qualify
LXC Containers	Any	Does not qualify
LIR Services	Any	Does not qualify
Dedicated Servers	Any	Does not qualify

If your service is not listed, please contact us before ordering to confirm eligibility.

---

3. Qualifying Payment Methods

The following payment methods are eligible for refunds under our refund policy:

Payment Method	Notes	Refund Policy
PayPal	Legacy and Billing Agreements qualify	Qualifies for refunds
Stripe	Includes Alipay, Google Pay, etc.	Qualifies for refunds
Account Credit	Only refunded back to account credit	Qualifies for refunds

Payment Methods Not Qualifying for Refunds or Returns

Payment Method	Notes	Refund Policy
Cryptocurrency		Does not qualify
Bank Transfer		Does not qualify

If your payment method is not listed, please contact us before ordering to confirm eligibility.

---

4. TOS Violations

If we suspect that you have violated our Terms of Service or Acceptable Use Policies, we may not provide a refund. We do not offer refunds for virtual machines suspected of being used for cryptocurrency projects or mining operations.

---

5. Refunds

Within 14 days (2 weeks) of placing an order, if you are unhappy with the products or services received, we may grant you a refund, provided you used a qualifying payment method and have a service eligible for a refund (e.g., cryptocurrency payments or dedicated servers are non-refundable).

To request a refund:

• You must open a ticket within the 14-day (2-week) time limit to our sales department. A cancellation request is insufficient; a ticket must be opened.

• Once the request is in the system, a refund will be initiated within 7 business days. It may take a few days for your bank to process the refund.

• Any payment fees associated with the transaction, such as fees charged by our payment processors, may be deducted from the refund.

• We reserve the right to deny a refund based on circumstances (e.g., detecting suspicious or fraudulent activity).

Account credit deposits are NOT eligible for refunds under any circumstances.

Please note that a maximum of 5 servers can be refunded per account. Beyond that, any processed refunds will incur a 50% processing fee. We reserve the right to update this policy at any time, with or without notification.

---

6. Changes to the Policy

We may amend this policy from time to time. It is your responsibility to stay updated, though we may notify you of major changes.

---